We’re making an important update to improve your experience. This FAQ explains what is changing, what you may need to do, and how to make your move to the new app as smooth as possible.
Frequently Asked Questions
1. What is changing?
We’re moving from the current app to a new version designed to give you a more reliable experience and support future improvements. While the overall experience will remain familiar, this update gives us a stronger foundation to serve you better over time.
2. Why are we making this change?
We’re making this change to improve performance, stability, and the app’s ability to support future enhancements. Our goal is to provide a smoother, more dependable experience for you.
3. What do I need to do before I update?
Before updating, please take a moment to "Complete" any open lessons already in progress and make sure Lesson Notes are either Submitted for Approval or Saved as Drafts. Confirm that data in your App has synched to the Web. This helps ensure your information is available when you start using the new app.
4. What happens if I have work in progress when I update?
If an update happens while a session or task is still in progress, that data may not move over to the new app.
To help you avoid losing any data, we strongly recommend Completing all open lessons and Submitting/Saving any This means that all lesson notes must be in either a Pending, Approved, or Draft status.
5. Will my data move to the new app automatically?
6. How can I prepare for the update?
To make the update as easy as possible, we recommend these simple steps before you begin:
- Complete any active sessions
- Submit or Save any uncompleted Lesson Notes
- Install the latest App version when you receive the update prompt.
- If anything doesn’t look right, please contact support and we’ll help you.
For the best experience, please avoid updating the app while you still have open session or unfinished lesson notes.
7. What should I do if I have a problem after updating?
If you run into any issues after updating, please contact support as soon as you can and let us know what happened.
Our team will review the issue and guide you through the next steps.
8. Can I go back to the old app after I update?
In most cases, no. Once the update is installed, app stores typically do not allow a return to an older version.
That’s why we recommend taking a few moments to finish your Lesson Notes and confirm everything is Submitted/Saved before you update.
9. How will the move to the new app happen?
We plan to move customers in a careful, phased way to help reduce disruption and keep the experience as smooth as possible.
Once the new app is available, you will receive an in-app pop-up notification informing you that an update is available for the app. Once you click the notification, you will be redirected directly to your device’s App Store to complete the update.
If you initially dismiss or ignore the update notification, you can still manually update the app at any time by searching for “Welina Data Collection” in your respective App Store.
We’ll do everything we can to keep the transition short and straightforward.
Our goal is to help you move to the new app with as little interruption as possible—and with support available if you need it.
If you need help, please contact our support team and include your name, device type, app version, and a brief description of the issue.
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