How to Receive 277/999 Files in AlohaABA

How to Receive 277/999 Files in AlohaABA

To receive 277/999 files in AlohaABA, follow these steps:

  1. Request 277/999 File Setup
    To enable this feature, contact Office Ally Support:

    • Email: support@officeally.com

      • Email Template for 277/999 Setup Request
        You can use the following template to request that 277/999 files be enabled for your account:

        Subject: Request to Enable 277/999 Files on My Account

        Dear Office Ally Support,

        I am requesting that the 277/999 feature be enabled for my Office Ally account. Please process this request at your earliest convenience.

        Account Information:

        • Office Ally Username: [Your Username]
        • Contact Email: [Your Email Address]

        If you require any additional information, please let me know. Thank you for your assistance!

    • Phone: 360-975-7000

    1. Call the above number and ask to enable 277/999 files on your account.


Statuses Displayed in Aloha from 277/999 Files:

The various statuses display acceptances or rejections at the clearinghouse level or at the payer level. The O indicates Office Ally, and P indicates the Payer (after Office Ally has sent it over). 
  1. Accepted (O): The claim was accepted by Office Ally
  2. ​Accepted (O/P): The claim was accepted by both Office Ally and the Payer. 
  3. Accepted (Error-P): The claim was accepted by Office Ally, but rejected by the payer
  4. Rejected (O): The claim was rejected by Office Ally needs to be corrected before submitting again. 

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