How to Receive 277/999 Files in AlohaABA from Office Ally
To receive 277/999 files in AlohaABA, follow these steps:
Request 277/999 File Setup
To enable this feature, contact Office Ally Support:
- Email: support@officeally.com
Email Template for 277/999 Setup Request
You can use the following template to request that 277/999 files be enabled for your account:
Subject: Request to Enable 277/999 Files on My Account
Dear Office Ally Support,
I am requesting that the 277/999 feature be enabled for my Office Ally account. Please process this request at your earliest convenience.
Account Information:
- Office Ally Username: [Your Username]
- Contact Email: [Your Email Address]
If you require any additional information, please let me know. Thank you for your assistance!
- Phone: 360-975-7000
Call the above number and ask to enable 277/999 files on your account.
Statuses Displayed in Aloha from 277/999 Files:
The various statuses display acceptances or rejections at the clearinghouse level or at the payer level. The O indicates Office Ally, and P indicates the Payer (after Office Ally has sent it over).
- Accepted (O): The claim was accepted by Office Ally
- Accepted (O/P): The claim was accepted by both Office Ally and the Payer.
- Accepted (Error-P): The claim was accepted by Office Ally, but rejected by the payer
- Rejected (O): The claim was rejected by Office Ally needs to be corrected before submitting again.
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