How to Receive 277/999 Files in AlohaABA from Office Ally

277/999 files are directly related to the validation of your claims.  The 999 file confirms the claims were sent in the right format, and the 277 file tells us whether each claim was accepted or rejected for processing. 

Steps to receive 277/999 files in AlohaABA from Office Ally™

1. Request 277/999 File Setup
   To enable this feature, contact Office Ally Support:

   • Email: support@officeally.com
     

   • Email Template for 277/999 Setup Request
     You can use the following template to request that 277/999 files be enabled for your account:

     ---

     Subject: Request to Enable 277/999 Files on My Account

     Dear Office Ally Support,

     I am requesting that the 277/999 feature be enabled for my Office Ally account. Please process this request at your earliest convenience.

     Account Information:

     • Office Ally Username: [Your Username]
     • Contact Email: [Your Email Address]

     If you require any additional information, please let me know. Thank you for your assistance!

   • Phone: 360-975-7000

1. Call the above number and ask to enable 277/999 files on your account.

Statuses Displayed in Aloha from 277/999 Files

The various statuses display acceptances or rejections at the clearinghouse level or at the payer level. The O indicates Office Ally, and P indicates the Payer (after Office Ally has sent it over). 

1. Accepted (O): The claim was accepted by Office Ally
   
2. ​Accepted (O/P): The claim was accepted by both Office Ally and the Payer. 
   
3. Accepted (Error-P): The claim was accepted by Office Ally, but rejected by the payer
   
4. Rejected (O): The claim was rejected by Office Ally needs to be corrected before submitting again.
   

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