Office Ally Integration
Before you can bill through Office Ally, you'll need to complete a few steps. This process is fairly easy, the longest part of the process will be enrolling your payers to receive ERAs within Office Ally.
1. Create an Office Ally account if you haven't already done so. Select Clearinghouse/Service Center plan. It's free to sign up!
2. Next, send an email to support@officeally.com and request for a SFTP account. AlohaABA will need this information to send and receive claim information. Forward the email with the credentials to your Customer Success Manager. The template that you can use for this email is at the bottom of this article.
Email Template to send to support@officeally.comSubject: SFTP Account Creation Request
Dear Office Ally,
I'd like to create a SFTP account.
Office Ally Username:
Contact Name:
Contact Email:
Software Name: AlohaABA
Form Type Submitted: HCFA
3. AlohaABA can autopost your ERAs. To take advantage of this feature, you'll need to enroll your payers in Office Ally for ERAs (to receive electronic payments). You can find the payer ERA enrollment forms at this link: Payer ERA Enrollment Forms Once enrolled, AlohaABA will be able to track and post your payments in AR Manager. The payor enrollment process can take up to 60 days and vary by payer. You can still manually post payments while you wait to be enrolled.
4. If you are using Office Ally as a clearinghouse and not just for ERA enrollment, double check to make sure you don't need to complete any EDI enrollments. Do I need to complete EDI Enrollments in Office Ally? Reminder: you cannot bill unless required EDI enrollments are completed.
5. 277/299 Files will provide specific information on claim status and confirm receipts of transaction. To receive 277/999 files in AlohaABA, follow these steps:
Request 277/999 File Setup
To enable this feature, contact Office Ally Support:- Email: support@officeally.com
Email Template for 277/999 Setup Request
You can use the following template to request that 277/999 files be enabled for your account:Subject: Request to Enable 277/999 Files on My Account
Dear Office Ally Support,
I am requesting that the 277/999 feature be enabled for my Office Ally account. Please process this request at your earliest convenience.
Account Information:
- Office Ally Username: [Your Username]
- Contact Email: [Your Email Address]
If you require any additional information, please let me know. Thank you for your assistance!
- Phone: 360-975-7000
- Call the above number and ask to enable 277/999 files on your account.
- Email: support@officeally.com
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