How to Get Help or Share Ideas in Aloha

We want to make it easy for you to get answers, report issues, and share ideas for improving Aloha Practice Management. Here’s a quick guide on where to go depending on what you need.

Have a question?

If you’re unsure how something works, need guidance, or have a general question, our Support team is here to help.

Logged-in users can submit a support request directly from AlohaABA:

Select the ? icon in the bottom-left corner.
Select Request Support.
Complete the form and submit your request.

Found an issue or bug?

We strive to make Aloha run as smoothly as possible, but sometimes things don’t behave quite right. If something in your site isn’t working as expected, please let us know right away.

To contact our Support team, select the ? icon in the bottom-left corner of Aloha, then select Request Support to submit a ticket.

Include screenshots, URLs, or steps to reproduce if you can—this helps us troubleshoot faster.

Have an idea to make Aloha better?

We love hearing your suggestions and improvement ideas!

To submit a feature request:

Go to the “?” icon at the bottom left of your Aloha screen
Select “Submit a Feature Request”
Complete the form with as much detail as possible

This ensures your idea is captured in the right place for review and consideration.

Aloha Data Collection

Please refer to this article for requesting help or submitting features for our Data Collection Platform.

Connect with other AlohaABA Users?

Our AlohaABA User Group on Facebook is exclusively for current customers and is a great way to stay connected and informed.

In the group, you can:

Connect with other Aloha users
Share best practices and workflow tips
Stay up to date on new features coming to Aloha
Get information on upcoming webinars and announcements
Join a supportive and knowledgeable community

Search “AlohaABA User Group” on Facebook and answer our membership questions to request to join.

Finding CEUs, Webinars, and Educational Resources

You don’t need to be logged in to access Aloha’s educational resources.

From the Aloha Main Page, select Resources in the top navigation. From there, you’ll find:

Downloads & Resources
Past webinar recordings and downloadable materials you can watch on demand.
Webinars
Upcoming live webinars, including registration links and event details.
Free CEUs & PDUs
Both synchronous (live) and asynchronous (on-demand) continuing education opportunities. We have CEUs for BCBAs & BCaBAs as well as PDUs specifically designed for RBTs.
Blog
Articles covering product updates, best practices, billing, operations, and all things Aloha.

These resources are updated regularly and are a great way to stay informed, continue learning, and get more value out of Aloha.

If you're ever unsure where something belongs, you can always reach out—and we’ll point you in the right direction!