How to Get Help or Share Ideas in Aloha

How to Get Help or Share Ideas in Aloha

We want to make it easy for you to get answers, report issues, and share ideas for improving Aloha. Here’s a quick guide on where to go depending on what you need.

Have a question?

If you’re unsure how something works, need guidance, or just have a general question, our Support team is here to help.

We’ll get back to you as quickly as possible.  

Alternatively, you can always reach out to your Customer Success Manager.

Found an issue or bug?

We strive to make Aloha run as smoothly as possible, but sometimes things don’t behave quite right. If something in your site isn’t working as expected, please let us know right away.

Idea
Include screenshots, URLs, or steps to reproduce if you can—this helps us troubleshoot faster.

Have an idea to make Aloha better?

We love hearing your suggestions and improvement ideas!

To submit a feature request:

  1. Go to the “?” icon at the bottom left of your Aloha screen

  2. Select “Submit a Feature Request”

  3. Complete the form with as much detail as possible

This ensures your idea is captured in the right place for review and consideration.

Connect with other AlohaABA Users?

Our AlohaABA User Group on Facebook is exclusively for current customers and is a great way to stay connected and informed.

In the group, you can:

  • Connect with other Aloha users

  • Share best practices and workflow tips

  • Stay up to date on new features coming to Aloha

  • Get information on upcoming webinars and announcements

  • Join a supportive and knowledgeable community

Search “AlohaABA User Group” on Facebook and answer our membership questions to request to join.


Idea
If you're ever unsure where something belongs, you can always reach out—and we’ll point you in the right direction!

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