Aloha/Motivity Integration FAQ and Troubleshooting

Aloha/Motivity Integration FAQ and Troubleshooting



After setting up your Motivity integration with Aloha, you may find yourself running into a few issues. We've included this video to help you get a general sense of what the integration looks like between the two platforms and some common errors that people have once the integration is done. If you need any additional support, please contact support@alohaaba.com and we will gladly assist. Thank you! 

The following states the timestamp in which different troubleshooting issues/solutions are address in the video.

0:00 - 4:00 - Starting a session in Motivity from an appointment in Aloha
4:00 - 6:25 Autocompletion of appointments

User Errors if Sessions Not Syncing back to Aloha
6:30 - 7:20 Why is my completed note not coming back into Aloha?
8:00 - 10:20 How to manually link a Note to an Appointment in Aloha
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