AlohaABA Subscription- How does it work?

AlohaABA Subscription- How does it work?

Welcome to Aloha ABA! We're so glad to have you join the Aloha Family. Below is an outline of how our subscription works: 

Idea
Your Aloha subscription comes with no cancellation fees or long-term commitments. Once you've signed our standard Business Associate Agreement (BAA), you can get started.  Special pricing or billing services may include additional contract terms.

Pricing Breakdown

$29.99 per staff per month.
Your monthly subscription is based on the total number of employees that are active in the system, regardless of the duration of time their profile was active, for during the previous month (i.e., subscriptions are not prorated).

Info
Aloha uses the number of active staff within the prior month to determine the current month's billing charges.
Example: On June 1st, there are 4 active staff. Then on June 15th, 2 more active staff are added bringing the total to 6. On June 28th, 3 staff members are inactivated. July's charges would still be for 6 staff members. 
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Try to avoid adding new staff at the very end of the month, as the invoice will include that new staff member as part of the cost for that month's subscription. 
There are no cancellation fees or contracts associated with your Aloha subscription.

Warning
Active Staff is defined as an active profile in the system.  If staff are added to the system but are not accessing Aloha, they are still counted as part of the staff count. 
Common examples: 
  1. If you have 30 staff profiles active in the system, but not all of them are logging into Aloha or have a login, you will still be charged for all 30 staff.
  2. If a biller has their own login, but is not providing services, they are still counted as part of the staff count.


Payment Due Dates 

  1. 2nd of every month: Your AlohaABA invoice is ready for review
  2. 15th of every month: Payment is due. 
  3. 16th of every month: Reminder for payment of invoice is sent out via email.  Please make sure to check your spam folders.
  4. Last day of every month: The last day to pay for the invoice. Our system automatically locks accounts with past due balances at the end of the month. Locked accounts are automatically unlocked after a payment is made.  ACH payments take longer to process and may result in delayed reactivation.

Payment Methods Accepted

  1. ACH- RECOMMENDED!
  2. Credit Card (Visa, MasterCard, Discover, American Express)
  3. Checks can be made out to:  ALOHA PRACTICE MANAGEMENT INC and mailed to 5000 ELDORADO PKWY STE 150-117 FRISCO, TX 75033.
  4. Autopay
    1. Autopay is processed on the 15th of every month. If interested in signing up for Autopay, follow the steps here:  Paying Your Aloha Subscription.
Notes
Reach out to billing@alohaaba.com with any billing related questions.

Retaining Data

Your data is saved in AlohaABA for 7 years.  It is highly recommended to download copies for your records.