If you are experiencing login issues or unexpected website behavior, clearing your browser’s cache and cookies can often resolve the problem. This article provides step-by-step instructions on how to clear cache and cookies using Google Chrome.
Open Chrome on your computer.
In the top right corner, click the three-dot menu icon (More).
Select Settings > Privacy and Security.
Click Clear browsing data.
In the pop-up window:
Choose a time range: Select All time to delete everything.
Select the data types you want to remove:
Ensure Cookies and other site data and Cached images and files are selected.
Click Clear data.
Note: If you are signed into Chrome when clearing cookies, you will not be signed out of your Google Account.