Frequently Asked Questions
FAQ: Payroll and Timesheet Submission
These frequently asked questions will help provide guidance as you troubleshoot through the payroll section of Aloha. My payroll period does not match the period in my payroll processor. How do I change it? In Settings > Payroll > General, you can ...
FAQ: Payment Center
These frequently asked questions will help provide guidance as you troubleshoot through the payment center section of Aloha. How do you record patient responsibility when it isn’t a copay, coinsurance, or deductible? If there is a patient ...
FAQ: Billing
These frequently asked questions will help provide guidance as you troubleshoot through the billing section of Aloha. I settled a claim, but then ended up getting paid for it. How can I unsettle? Start by going to Billing > AR manager and double ...
FAQ: Scheduling
These frequently asked questions will help provide guidance as you troubleshoot through the scheduling section of Aloha. What does “Substitute” checkbox in Appointments do? This is used when an employee covers a client that they are not assigned to. ...
FAQ: Payer Profiles and Services
These frequently asked questions will help provide guidance as you troubleshoot through the Payer section of Aloha. What is the difference between a charge rate and a contract rate? What should I be charging? Within your profile set-up there are two ...
FAQ: Client Profiles and Authorizations
These frequently asked questions will help provide guidance as you troubleshoot through the client profile and authorization section of Aloha. Who is the responsible party? The responsible party is the person who can receive all medical and ...
FAQ: Staff Profiles and User Accounts
These frequently asked questions will help provide guidance as you troubleshoot through the staff profile and user permissions section of Aloha. My employee hasn't received an email to create a login, but I created them a staff profile. How do I ...