Billing Overview
Claim Fix in Aloha
The ALOHA Fix Claim process is now located in AR Manager for a more streamlined workflow. The former claim fix section was removed. You are still able to fix claims directly in the clearinghouse or payer portal. The same process should be followed to ...
Billing Rules per Payer
Aloha gives you the flexibility to customize billing rules to fit your organization’s workflows and preferences. However, it’s important to remember that each payer has its own specific billing and documentation requirements. We recommend reviewing ...
"Fake" Billing in Aloha
We refer to "fake billing" as any instance in which you are billing out insurance claims without a clearinghouse attached. The billing is "fake" because the claims do not actually go anywhere, but we are making Aloha think that they were billed out. ...
Correction after Billing the Wrong Payer
Eligibility can be confusing. It is recommended to complete eligibility checks through your payer or clearinghouse often. Sometimes medical and behavioral benefits are different so it is important to ensure that you are billing the correct payer and ...
Releasing Claims
Releasing a claim makes the system think that the claim has not been billed yet. It does not release your claim in the clearinghouse, just Aloha. To release claims, please use the following steps. Navigate to Billing > AR Manager Double click the ...
Billing Overview
Getting Ready to Bill It is vital to have the correct information in the system to submit for billing. Make sure you have the correct Payer ID (double check the clearinghouse) and have completed eligibility checks for your clients to ensure that you ...