Aloha Practice Management Support Desk

Recent Articles
Welina Onboarding Curriculum for New Providers
Welcome to Welina!! This onboarding outline is designed to guide you through each step of getting started with our platform. It includes key team members to be invited to trainings, structured schedule of training sessions, and assigned action items ...
How to Receive 277/999 Files in AlohaABA from Availity
As of July 2025, Availity users can enroll to receive their 277/999 files in Aloha. This will enable users to view whether claims are accepted or rejected directly in Aloha. How to Enroll in 277/999 Files in Availity 1. While logged into Availity, go ...
Release Summary 2.15.1
Please view the following video summarizing release 2.15.1. This release includes: Clearinghouse: 277/999 Files now available from Availity Billing: New Claim Fix Feature released!!! AR Manager: Drag and drop now available for columns in AR Patient ...
NEW Claim Fix in Aloha
As of July 2025, The ALOHA Fix Claim process is now located in AR Manager for a more streamlined workflow. The former claim fix section will be removed from AlohaABA on September 1, 2025. Any claims not fixed and rebilled by then will need to be ...
Release 0.1.18 Notes
What's New on Welina! We’re excited to bring you a new round of updates designed to support more efficient data collection, improve program management, and strengthen clinical decision-making. Here’s what’s new and how it helps you as a BCBA: Program ...

Popular Articles
BT/RBT Therapist [Basic Guide]
This is a basic guide to help therapists navigate AlohaABA. Typically therapists/RBTs will only have access to their own schedules and clients. These permissions can be customized and changed by your organization’s admin team. MFA Authentication Our ...
Setting up Staff & Client Logins
Creating a new staff login/account The staff's profile will need to be added before you can issue them an account. To add a staff Click Settings from the navigation bar Next click Security > User Accounts The User Accounts page will default to users ...
Office Ally Integration
Before you can bill through Office Ally, you'll need to complete a few steps. This process is fairly easy, the longest part of the process will be enrolling your payers to receive ERAs within Office Ally. 1. Create an Office Ally account if you ...
How do I add and manage my payments?
AlohaABA's Payment Center gives you the flexibility to add/edit new and existing payments and manage payer account balances. Accessing Payment Center The payment center can be found under the Billing section using the left navigation menu. How to add ...
Time sheet submission
Users can submit their time sheets before their hours are counted towards the next payroll cycle. How do I submit my timesheet? Click on your account icon on the top right corner. Click the submit Timesheet icon. Use the calendar drop down to select ...

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